At Solara, customer satisfaction and quality are our top priorities. While we do our best to provide you with the best possible experience, we understand that a purchase may not always meet your expectations. That's why we offer a 30-day return policy so you can shop with confidence. Below, you'll find all the details about our return policy and how to easily return an item. Also keep in mind that we can not refund sale items.

Return Conditions
To ensure smooth processing, here are a few simple guidelines you need to follow to return an item:

1. Condition of the Item:

• The item must be in the same condition as when you received it.
• It must not be worn, washed, or damaged, unless it is a defective product that had damage upon arrival.
• Make sure all original tags and labels are still attached to the item.

2. Exceptions:

• Products such as underwear, swimwear, or earrings cannot be returned for hygiene reasons.
• Custom-made or personalized items are not covered by our return policy.
• Sale items can only be returned if explicitly stated in the product details.

3. Return Period:

• You have 30 days from the date of receipt to submit a return request. Items reported outside of this period unfortunately cannot be processed.

Return Process
We've made returning a product easy and straightforward. Follow these steps:

1. Submit a Return Request:

Contact our customer service via email: info@solara.com or Instagram: solara.fit.

Provide your order number, the reason for the return, and a photo of the item if there is any damage or incorrect delivery.

2. Prepare the Return Package:

• Carefully package the item to prevent damage during transport.
• Preferably use the original packaging, but this is not required.
• Ensure the return form (if included) is completed correctly and added to the package.

3. Receive a Return Label:

• After approval of your return request, you will receive a return label and instructions.
• The cost of the return label will be deducted from the refund amount unless the return is due to our error.

4. Ship the Return:

• Drop the package off at your preferred postal point and always ask for a shipping receipt. This is important to track your return.
• Returns are at the customer's risk until we receive and process the package.

5. Processing and Refund:

• Once we have received the returned item, we will inspect it to ensure it meets the return conditions.
• Upon approval, the refund will be processed within 5-7 business days.
• The refund will be issued via the same payment method you used for the purchase. Please allow for processing time by your bank.

Important Tips for a Smooth Return Process:

• Carefully inspect the item once you receive it to ensure it meets your expectations.
• Use a safe and traceable shipping method when returning your item.
• Keep in mind the processing time for returns, especially during busy periods such as holidays.

Contact Information
If you have any questions or need assistance with the return process, our customer service team is here to help! Contact us via:

• Email: info@solarafit.com
• Instagram: solara.fit
• Our chatbot

Thank you for choosing Solara. We strive to provide you with a flawless shopping experience, both during your purchase and in case of a return.